Refund policy

We want you to love your purchase.

We accept returns within 7 days of delivery, provided the product is returned unused, undamaged, and in its original condition with all tags, packaging, and accessories intact.

To request a return, email us at info@monestri.com or WhatsApp us on +91 8440012323 within 7 days of delivery. Return shipping charges must be borne by the customer in all cases. The item must be shipped back intact and complete.

Returns will be processed after inspection and verification. Once approved, your refund will be issued to the original payment method or via UPI/bank transfer within 7–15 business days. Products showing signs of use, damage caused by misuse, or normal wear are not eligible for return. Natural variations in leather texture, grain, and color are not considered defects. Customized or personalized products are not eligible for return.

We also accept replacement requests if the product is damaged, the wrong item was delivered, or there is a manufacturing defect — reported within 48 hours of delivery with clear photos or videos to info@monestri.com or WhatsApp +91 8440012323.

We reserve the right to refuse or cancel any order at our discretion, including cases involving suspected fraud, pricing inaccuracies, product availability issues, or verification concerns.

International orders may be subject to customs duties, VAT, or import taxes upon arrival, determined by your local customs authority and borne by the customer.